Publisher
Hôtel Neuvice SRL
Registered office: En Neuvice 45, 4000 Liège
Belgium
Company / VAT number: BE 0812.365.496
Phone: +32 (0)4 375 97 40 · Email: info@hotelneuvice.be
Privacy policy
Hôtel Neuvice SRL, En Neuvice 45, 4000 Liège (BE 0812.365.496), is the controller of the personal data collected through this website, in accordance with the General Data Protection Regulation (GDPR) and Belgian law.
You can browse the website without providing any personal information. Data is processed by Hôtel Neuvice only in the cases described below, in compliance with the GDPR.
Data collected, purposes and retention
We process your data in the following cases:
- Contact requests (form, email, phone): name, contact details and message content, to answer your request. Legal basis: our legitimate interest in replying to you. Retention: 3 years after the last exchange.
- Bookings (via our Mews booking system): identity, contact details, dates of stay and payment information, to manage your stay. Legal basis: the performance of your booking and our legal obligations, including accounting. Retention: for the period required by law.
- Newsletter: email address and first name, to send you our news and offers. Legal basis: your consent, which you can withdraw at any time using the unsubscribe link in every email. Retention: until you unsubscribe.
- Audience measurement (Google Analytics, via Google Tag Manager): browsing data and cookies, to improve the website. Legal basis: your consent, given via the cookie banner. Retention: 13 months maximum. Non-essential cookies are only placed with your consent; more information on our Cookies page.
Recipients
Your data is never sold. It is only shared with service providers who help us deliver our services, and only for that purpose:
- Mews (bookings);
- Webflow (website hosting);
- Google (audience measurement, if you accept it) and our newsletter tool.
Some of these providers may process data outside the European Union. Such transfers are then covered by the safeguards provided for by the GDPR.
Your rights
You may at any time request access to your data, its rectification or erasure, restrict or object to its use, receive it (portability), or withdraw your consent, by writing to info@hotelneuvice.be. We will reply within one month. If you believe your rights have not been respected, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels (www.dataprotectionauthority.be).
Security
Hôtel Neuvice implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. The website is secured with an SSL certificate and suitable protection measures.
External links
The website may contain links to third-party websites. Hôtel Neuvice cannot be held responsible for the content of those websites or for the data processing carried out on them. Users are invited to consult the privacy policies of those services.
Data controller
The controller of personal data is Hôtel Neuvice.
For any question about the protection of your personal data or to exercise your rights (access, rectification, erasure, restriction or objection), please contact:
Hôtel Neuvice
Address: En Neuvice 45, 4000 Liège
Email: info@hotelneuvice.be